WHO CAN I CONTACT FOR ANY INQUIRIES AND ISSUES?
Contact us at email@example.com for any inquiries and issues. We respond within 24 hours.
WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 5 - 6 business days.
Most orders leave the warehouse within 6-10 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 15 - 25 days to receive your order.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. Splenore can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
WHEN WILL MY ITEMS ARRIVE?
Clothing and apparel items should be received within 10-14 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 2-3 weeks delivery time as they may be shipping from other countries.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom, Canada, and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. Some items require longer preparation then others. Our goal is to ship our items as fast as possible. If you have any other questions, please contact us.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
WHAT METHODS OF PAYMENT ARE ACCEPTED, IS IT SECURE?
WHAT IS YOUR REFUND AND RETURN POLICY?
WHAT IS INSURANCE?
Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.
Devine Class Perfumes & Cosmetics Trading L.L.C
Office#103 Clover Bay, Business Bay, Dubai U.A.E.
Phone : +971 56 620 6925
P.O. Box : 28735
Sunday-Thursday,11am - 7pm